Niku Haute Boucherie

Return and exchange

Returns and Exchanges

1. Return Policy

Customers may return non-food or durable (non-perishable) products within 14 days from the date of purchase.

Products must be in their original condition, unused, with all labels and packaging intact.
A receipt or invoice must be presented as proof of purchase.

⚠️ Important: Due to their nature, fresh, frozen, and perishable food products (including meat and delicacies) are not eligible for return, except in cases of defect or spoilage.

2. Exceptions

  • Products that cannot be returned:
    • Fresh, frozen, and perishable foods
    • Food products with damaged packaging
    • Products stored improperly after delivery
    • Personalized items
    • Opened or used products
    • Promotional items (unless defective)

3. Product Exchange

  • Exchanges are possible:

    • for non-food or durable products – within 14 days;
    • for food products – only in case of a valid complaint (spoiled or defective product).

    If the exchanged product is more expensive, the customer pays the difference.

4. Return/Exchange Process

  1. Contact us via email at contact@boucherie-niku.com, phone at +359 885 698 560, or through our contact form to request a return or exchange.
  2. Send the product to the following address: Sofia, 2 Filip Kutev Blvd. or visit our nearest store.
  3. After approval of the returned product, the amount will be refunded within 14 days via:
    • Bank transfer
    • Exchange for another product

5. Refunds

  • Return shipping costs are borne by the customer (unless the product is defective).
  • The amount will be refunded only via the original payment method.

6. Contacts

✓
Added to cart